Terms of Service

These Terms of Service ("Terms") are an agreement between you and JDigital LTDA, a company organized in Brazil (Tax ID 53.872.771/0001-35), with offices at Av. Eng. Luiz Carlos Berrini, 1748, Suite 506, Sao Paulo, SP 04571-000, Brazil ("Reploy IA", "we", "us"). They govern your use of the Reploy IA website and platform (the "Service").

By creating an account, starting a trial or buying a subscription, you accept these Terms. If you accept on behalf of a business, you confirm that you have authority to bind it, and "you" means that business.

These Terms include a binding arbitration agreement and a class action waiver in Section 20.

These Terms apply to customers located outside Brazil. Customers located in Brazil are covered by the Portuguese version of our terms, under Brazilian law.

1. Who can use the Service

The Service is for businesses and professionals. You must be at least 18 years old. It is not intended for personal, family or household use, and it is not directed to children.

2. The Service

Reploy IA helps businesses manage their Google Business Profile. Depending on the plan, the Service can connect your profile, sync reviews, draft replies with artificial intelligence, publish replies and posts you approve or allow through autopilot, send alerts and show reports.

We do not guarantee any ranking, rating, number of reviews, revenue or other business result.

3. Your account

You must give accurate information and keep it updated. You are responsible for your login credentials and for activity under your account, including activity by team members you invite. Tell us promptly at contact@reployia.com if you believe your account was accessed without permission.

4. Free trial

New accounts receive a 7-day free trial. No credit card is required, and you will not be charged when the trial ends. To keep using the Service after the trial, you must choose a paid plan. Features of any plan may be available during the trial and may no longer be available afterward, depending on the plan you choose.

5. Subscriptions and automatic renewal

Paid plans renew automatically. When you subscribe, you authorize us and our payment processor, Stripe, to charge your payment method the plan price shown at checkout, plus any applicable taxes, on the day you subscribe and then every month on the same date, until you cancel.

Current prices are shown on our pricing page and at checkout. All prices are in US dollars. Amounts shown in another currency are estimates.

If we change the price of your plan, we will notify you by email at least 30 days before the change takes effect. The new price applies from your next renewal after that period. If you do not agree, you may cancel before that renewal.

If a payment fails, we may retry it and may suspend or limit the Service until it is paid.

6. How to cancel

You may cancel at any time, online, in Settings, Manage billing. You may also ask us at contact@reployia.com. Cancellation stops future renewals. You keep access until the end of the period you already paid for.

7. Refunds

Payments are not refundable and we do not give prorated refunds for partial periods, except where the law requires a refund. You can try the Service free for 7 days before you pay.

8. Google and other third parties

The Service depends on third-party services, including Google and our integration providers. They can change or interrupt their services, and that can affect the Service. Your use of Google services is also subject to Google's own terms.

Reploy IA is an independent product. It is not affiliated with, endorsed by or sponsored by Google LLC. Google and Google Business Profile are trademarks of Google LLC.

You can disconnect your Google account at any time in the Service or in your Google account settings.

9. Artificial intelligence

The Service uses artificial intelligence to analyze reviews, including photos attached to them, and to draft replies, posts and reports. AI output can be wrong or incomplete. You are responsible for what is published from your account, including replies published through autopilot rules you turn on. Review the output before relying on it.

Do not include personal or health information about a reviewer in a public reply. If the law requires you to disclose the use of AI, that is your responsibility.

The Service is not designed to hold protected health information, and we are not a business associate under HIPAA. If you are a healthcare provider, make sure that replies do not confirm that a reviewer is a patient.

10. Acceptable use

You agree not to:

• break any law, including consumer protection and advertising laws;
• create, buy or publish fake reviews or testimonials, or misrepresent who wrote them;
• offer incentives for reviews that depend on the review being positive, or suppress honest negative reviews;
• publish content that is deceptive, defamatory, discriminatory, harassing or that infringes the rights of others;
• manage a Google Business Profile you are not authorized to manage;
• break the rules of Google or any other connected platform;
• access restricted areas, reverse engineer, overload or disrupt the Service, or attempt to bypass its limits or security;
• use the Service if you are subject to US sanctions or located in a country under a US embargo, or use it in breach of export control laws.

11. Your content

You keep ownership of the content you provide, including brand information, replies and posts ("Your Content"). You give us a limited license to host, process and publish Your Content only as needed to run the Service for you. You confirm that you have the rights needed to give us this license.

12. Our intellectual property

The Service, including the software, design and the Reploy IA brand, belongs to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. We keep all other rights. If you send us feedback, we may use it without any obligation to you.

13. Copyright complaints

If you believe content on the Service infringes your copyright, write to contact@reployia.com with your contact details, a description of the work, the location of the content, a statement of good-faith belief and a statement, under penalty of perjury, that you are authorized to act. We will review the notice and may remove the content.

14. Privacy

Our Privacy Policy explains how we handle personal information. For personal information of your customers and team processed in the Service, you are responsible for having the required legal basis and notices.

You allow our support staff to access your account, including Google data shown in it, when needed to help you, to fix a problem, for security or to comply with the law.

15. Availability and changes to the Service

We work to keep the Service available, but interruptions can happen for maintenance, updates or failures of third parties. We may add, change or remove features. If a change materially reduces your paid plan, we will notify you, and you may cancel before your next renewal.

16. Suspension and termination

We may suspend or end your access if you break these Terms, do not pay, create a security or legal risk, or if required by law. When possible, we will notify you first. While your account is active, you can download the reports available in your plan or ask us for a copy of your data. After an account ends, we delete or anonymize data as described in the Privacy Policy.

17. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR AI OUTPUT WILL BE ACCURATE, UNINTERRUPTED OR ERROR-FREE.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM. Some laws do not allow these limits, so they apply only as far as the law allows.

19. Indemnification

You will defend and hold us harmless from third-party claims arising from Your Content, your use of the Service in breach of these Terms, or your breach of law, except to the extent the claim is caused by us.

20. Governing law, binding arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. YOU AND WE GIVE UP THE RIGHT TO SUE IN COURT, TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION, EXCEPT AS STATED BELOW.

20.1 Governing law. These Terms are governed by the laws of the State of New York, without regard to its conflict of law rules. The Federal Arbitration Act governs this Section 20. Nothing in these Terms removes a mandatory right that cannot be waived under the law that applies to you.

20.2 Try to resolve it first. Before starting arbitration, a party must send a written notice describing the dispute and the relief requested, and the parties must try in good faith to resolve it for 30 days. Send notices to contact@reployia.com. We will write to the email address on your account.

20.3 Binding arbitration. Any controversy or claim arising out of or relating to these Terms or the Service, or the breach of these Terms, shall be determined by arbitration administered by the International Centre for Dispute Resolution in accordance with its International Arbitration Rules.

The number of arbitrators shall be one. The place of arbitration shall be New York, New York, USA. The language of the arbitration shall be English. Hearings may be held by video, and the Expedited Procedures of those Rules apply where they are eligible. The arbitrator decides any dispute about the scope or enforceability of this Section, except that a court decides whether Section 20.6 is enforceable. Judgment on the award may be entered in any court with jurisdiction. Each party bears its own costs and attorney fees unless the applicable rules or law provide otherwise.

For an individual claim of US$10,000 or less that you start, you pay the first US$200 of the filing and administrative fees charged by the International Centre for Dispute Resolution, and we pay the rest of those fees. The arbitrator may reallocate fees if a claim is frivolous.

20.4 If you are an individual consumer. The Service is for businesses. If a court decides that you are a consumer under applicable law, Sections 20.3 and 20.6 do not apply to you, and you may bring your claim in the courts of the county where you live.

20.5 Exceptions. Either party may bring an individual claim in small claims court if it qualifies and stays there. Either party may ask a court for urgent injunctive relief to protect intellectual property, confidential information or the security of the Service.

20.6 Class action waiver. You and we may bring claims only individually, and not as a plaintiff or class member in any class, consolidated or representative proceeding. The arbitrator may not combine claims of more than one party without written consent from all parties. If this Section 20.6 cannot be enforced for a particular claim, that claim goes to a court and not to arbitration, and the rest of Section 20 stays in effect.

20.7 Right to opt out. You may opt out of this arbitration agreement within 30 days after you first accept these Terms, by writing to contact@reployia.com with your account email and the words "arbitration opt-out". Opting out does not affect the rest of these Terms. If you opt out, or if a claim is not subject to arbitration, the state and federal courts in New York County, New York, have exclusive jurisdiction, and you and we consent to them, except for small claims under Section 20.5.

20.8 Separate acceptance. You accept this Section 20 specifically, through a separate checkbox or click, when you create your account or subscribe.

21. Electronic communications

You agree to receive service, billing and legal notices by email or in the Service. These notices meet any requirement that they be in writing.

We send WhatsApp alerts only to numbers you add and turn on. You can turn them off at any time in the Service. Message rates may apply.

22. Changes to these Terms

We may update these Terms. If a change is material, we will notify you by email or in the Service at least 30 days before it takes effect. If you do not agree, you may cancel before it takes effect.

A change to Section 20 applies only to claims that arise after the change takes effect. It never applies to a dispute already known to either party or already pending, and you may reject the change by writing to contact@reployia.com within 30 days of the notice.

23. General

If part of these Terms cannot be enforced, the rest stays in effect. Not enforcing a right is not a waiver. You may not transfer these Terms without our consent. We may transfer them in a merger, sale or reorganization. Events beyond reasonable control excuse delays. These Terms are the entire agreement on this subject. The English version controls for customers who use the English Service.

24. Contact

JDigital LTDA, Av. Eng. Luiz Carlos Berrini, 1748, Suite 506, Sao Paulo, SP 04571-000, Brazil. Email: contact@reployia.com.